Terms

These terms are between you and LUZAURA, LDA (NIF 518676161, Quarteira, Portugal), which runs Partwren.

1. What we do for drivers

We act as your agent: we search for the part you need, show you options, and set up the purchase with the seller you choose. The seller sells the part to you and invoices you directly; the purchase and the seller's legal guarantee are between you and the seller. We never hold the money for the part.

2. Our fee

Asking is free. Once you choose an option, our fixed sourcing fee is €29 (part under €250), €59 (part €250 to €1,000), €99 (part above €1,000), VAT included, paid by card through our checkout.

No find, no fee: if we find nothing you choose, you pay nothing. If the part does not fit because we picked the wrong part number, we refund our whole fee.

3. Your right to cancel

You have 14 days to cancel our service. At checkout you ask us to start the work straight away and confirm you understand that you lose the right to cancel the fee once the work is complete. If you cancel before then, we refund the fee less the value of the work already done.

4. Parts and sellers

For every option we show the condition, the mileage where known, the seller's warranty and returns, and whether the seller is a licensed dismantler, a professional seller or a private seller. A private seller owes no legal guarantee, and we say so before you choose. Airbags, seatbelts, brakes and high-voltage batteries are checked with you by phone before any payment.

5. Garages using the Sourcing desk

Business customers subscribe monthly or yearly, prices excluding VAT, after a free trial. The prices garages show their own customers are theirs to set and are their responsibility.

6. Complaints

Write to desk@partwren.com. You can also use the Livro de Reclamações online, or an alternative dispute resolution body for consumers.